Customer service - questions and answers

80% of our customers find the answer to their questions in our FAQ’s.

If you cannot find the answer you are looking for here on our website, please contact our Customer Service via our Live Chat or phone number to the right.

In the event of a complaint about a product, please use the Live Chat function to the right. Our agents can sort out your case right away. Outside our opening hours, please use the email form under Return and Claim. Please attach photo documentation in the form.

We look forward to helping you.

Questions related to online orders

Freight and delivery

Return and claim

Product questions

Questions related to stores and store orders

FREQUENTLY ASKED QUESTIONS

When will my order be delivered?

What are the freight and delivery costs?

What is the JYSK Return & Exchange policy?

Where is my DPD delivery?

Can I change the delivery date?

When must I collect my Click & Collect order?

Can I create an order online and pay in a JYSK store?

The garden furniture is not in stock in my local JYSK store and cannot be ordered online?

My Click & Collect has not been confirmed within 30 min of the stores opening hours

How can I track my delivery?

What happens if my article(s) arrives damaged or faulty?

CONTACT CUSTOMER SERVICE

Dear customers, our phone lines will be closed on Wednesday 15th of May due to staff training. We have a limited service available on chat for urgent issues. We would also advise you to consult our FAQ's as you will find most answers there. Please accept our apologies for the inconveniences this might cause to you. Normal service will be back from Thursday 16th of May.

Live chat - Offline

Average 5 minutes wait

03300 883818

Average 15 minute wait

E-mail

1-1,5 week

Opening hours for customerservice

Phone - Mon-Fri 10:00 - 16:00
Chat - Mon-Fri 09:00 - 17:00

You can find store hours here